Privacy policy
Updated November 6, 2026.
What we collect
We collect information from visitors through schedule-a-tour requests: name, address, city, state, ZIP code, telephone number and email address. To improve our service and meet your needs we may also ask for information specific to your inquiry.
We use your information to communicate with you and understand your needs so we can serve you better. We may use it to complete a transaction, update you on projects or personalize this website for you. We never sell, rent, lease or exchange your personal information with other organizations, and we will not send you email you have not agreed to receive.
We have established physical, electronic and managerial procedures to safeguard the information we collect online, to prevent unauthorized access, maintain data accuracy and ensure its proper use.
This website links to sites maintained by other organizations. Once you follow a link to another site, we are not responsible for its privacy practices or content.
Services this website uses
Each service below receives your IP address and browser details when your browser contacts it, as any website does.
| Service | Host | What it does here | When it is contacted |
|---|---|---|---|
| Cloudflare | workers.dev | Hosts this website and passes tour requests to the leasing office's system | On every visit |
| Knock | doorway-api.knockrentals.com | The leasing office's system for apartment availability, rents and open tour times | When apartment availability or tour times load, and when you send a tour request |
| OpenFreeMap | tiles.openfreemap.org | Map tiles for the neighborhood and contact maps | When a map loads |
| Matterport | my.matterport.com | Hosts the virtual tours | Only when you open a tour |
| YouTube | www.youtube.com | Hosts the Royal Palms video tour | Only when you open the video tour |
| RealPage | 8113535.onlineleasing.realpage.com | Online application, under its own privacy policy | Only when you choose Apply |
| LOFT Living | alroyalpalms.loftliving.com | Resident portal, under its own privacy policy | Only when you open the portal |
| Google Maps | www.google.com | Directions | Only when you choose Directions |
| www.instagram.com | The community's Instagram page | Only when you follow the link | |
| www.facebook.com | The community's Facebook page | Only when you follow the link |
Your choices
To ask what information we hold about you, correct it or have it deleted, email royalpalms@alapts.com or call (361) 316-6039.
Changes
If this policy changes, the date at the top of this page changes with it.